SCOPE CHANGES, ON THE RECORD for agencies

Stop arguing
about what's in scope.
Start writing it down.

Docket puts every scope change on the record before work begins. Your client sees what it does to the timeline and the budget, approves in one click, and you keep a receipt you can produce six months later when the invoice gets questioned.

57% of agencies lose $1,000–$5,000 a month to unbilled scope work. Docket is how you bill it.

no card required · free plan available
The conversation every agency has

It always starts as a "quick thing."
It always ends in an email no one wants to send.

1
The client

"Quick one — can we add a dashboard to the site? Should be easy with what you've already built, right?"

2
Your PM, internally

"That's three days of work plus a new GA setup. Who's telling them? And when do we send the change-order?"

3
The client, six weeks later

"This invoice is way more than we agreed. Can we get on a call? I don't remember signing off on $800 for analytics."

See how Docket prevents this →
How Docket works

Every change runs the same loop.

The client writes the ask, you write the impact, and they sign off before anything starts. Everything lands in the project log on its own.

01 Request

The client opens a request.

You share a link. They fill in two boxes: what they'd like changed, and why it matters. No login, no portal to learn. They can drop in a Figma link or a screenshot and hit send.

  • One standing link per project. Share it once, reuse it for every request
  • Works on mobile; no account required from the client
  • Attachments up to 25MB, or just paste a link
02 Review

You write back the impact, in numbers.

Pick the verdict, then dial in the days and the cost. Docket drafts the client-facing sentence from their own request and puts the figures beside it, so you see exactly what lands before you send it.

  • Edit the summary in your own words, or send it back as they wrote it
  • Steppers for days and cost; no spreadsheets required
  • An internal note stays with your team and never reaches the client
03 Approve

They approve once, and it's on the record.

One link, one click. The decision lands in your project log with a timestamp, the approver's email, their IP address, and the exact sentence they agreed to.

  • Sealed with an Ed25519 signature the moment it's approved
  • A confirmation email lands in the client's inbox at the moment of approval
  • Declines are logged the same way, with the reason attached
The output

Every change on a project, in one place.

The project log is your permanent record, dated and exportable as PDF. The next time a client says "I don't remember agreeing to that," you'll have the receipt.

Why Docket, not email

The small stuff is what goes unbilled.

Change-order tools make you write the paperwork after the ask. In Docket the client opens the request, so every "quick thing" enters the record the moment it's asked, instead of weeks later when you finally get round to documenting it.

Signed, time-stamped receipts

Each approval is sealed with an Ed25519 signature at the moment it is recorded. Neither you nor the client can alter it afterwards, which is what makes it worth producing in a dispute.

No work starts without sign-off

Every change needs client approval before a single hour goes on it. They have seen the cost and the timeline in writing before agreeing, so by invoice day there is nothing left to argue about.

Export the full log as PDF

The whole log exports to a single dated PDF, ready to attach to the invoice it belongs to. Available on paid plans.

Pricing

Start free, upgrade when you outgrow it.

Every plan carries the whole workflow, from client intake through to the log. You pay for active projects, not seats.

Free
no card required
$0/ mo

Try the full workflow on a single active project. No card required.

  • 1 active project
  • Client intake link
  • PM review & approval flow
  • Project log
  • Email notifications
Get started free
Pro
$79/ mo

For agencies running real client work with evolving scope.

  • Up to 5 active projects
  • Everything in Free
  • Unlimited team members with roles
  • Remove Docket branding from client links
  • Signed PDF audit export
Get started
Agency
$199/ mo

For agencies that need white-label client portals and unlimited capacity.

  • Unlimited active projects
  • Everything in Pro
  • White-label client portal
  • OTP approval verification
Get started
Compare all plans in detail →
Questions

What people ask before they start.

Who is Docket for?

Design and development agencies doing client work where the scope moves. If you have ever eaten a week of work because an "out of scope" request never got written down anywhere, that is the situation this is built for.

Do my clients need an account to submit or approve a change?

No. Clients work entirely through a shared link: no login, no portal to learn, and it works on a phone. You hold the subscription, and they never see a signup screen or a bill.

How does the approval process work?

The client opens a request describing what they want. You set the impact in days and dollars, and Docket drafts the client-facing sentence for you to review before it goes out. When the client approves, the decision is sealed into the project log.

What if the client never responds to an approval request?

The change stays in your log as awaiting approval and keeps showing up in your inbox until it is resolved. Approval links stay valid for 30 days, and you can issue a fresh one whenever you need to. Docket does not chase your client for you.

Can I change a decision after it has been approved?

No, and that is rather the point. An approved change is signed and locked, so neither side can quietly revise it after the fact. Changes you declined or flagged for discussion can be re-opened and re-assessed as often as you like.

Does this work for retainers, or only fixed-scope projects?

Both. A retainer has a scope too, and Docket is how you show a request falls outside it. You set the baseline in days and dollars, and every approved change is measured against that baseline.

What does Docket cost?

Free is $0 a month for one active project, no card required. Pro is $79 a month for five, and Agency is $199 for unlimited. Every plan carries the whole workflow; the paid tiers add team members, branding removal, PDF export, and white-label client portals.

Can I export the log?

Yes, on paid plans. You get every change on the project — approved, declined, and still pending — in one dated PDF. It is the document you produce when an invoice gets questioned.

Docket

The next time scope changes,
you'll have the receipt.

Start a free project in under a minute, no card required. Share the intake link with your client and the first request can land today.